Frequently Asked Questions

How long will it take to receive my order?

All of the items in my shop for now ready-to-ship (unless stated otherwise).

Please refer to each individual listing if there is a production time. Production time starts from the time your order is placed to the time the order is shipped. Once shipped you will receive tracking information. Shipping estimates are approximate and sometimes may take longer.  All orders are shipped via USPS with tracking numbers sent directly to your inbox. If you’re waiting for your order and haven’t received a tracking number yet, please check your junk mail before emailing us. More often than not you’ll find your shipping confirmation email there with tracking information.

Do orders include insurance?

No, all standard shipping orders do not include insurance.  Once an item is shipped and issued a tracking number, Second Stitch to the Right cannot be held liable for lost packages.  If you would like to add insurance to your order (at an additional cost), please email us at info@secondstitchtotheright.com before placing your order so arrangements for additional shipping charges can be made.  

Do you send out shipping confirmations with tracking once an item ships?

Yes! As soon as an order is packaged, I print the postage labels and an automatic email is sent to the email entered at checkout. It contains all shipping information as well as tracking numbers. Please check your junk or spam folders if you don’t see yours. Also, what you see on your USPS tracking information is exactly what I see. If you have questions about your package in transit, talk to your local postmaster or call 1-800-ASK-USPS, they have much more information than I do and can help you accordingly.

Do you offer combined shipping?

We do not offer combined shipping, meaning we cannot combine the shipping on multiple orders. However, our shipping prices are determined by item weight, not number of items, so in most cases you will pay the same regardless.  

Can I add another item to my order?

We are unable to add items to existing orders. You would have to place an additional order. We do however refund excess shipping charges to orders placed on the same day, but going out in the same package.

I’ve changed my mind on an item I was getting. Can I switch to a different one?

No, sorry! Once an order is placed, no substitutions or changes can be made. It messes up our inventory and takes too much time to be efficient shipping out orders. If you’d like a different item, you’d have to place a different order.

What is your Return Policy?

You can view it here.

I bought something and used a discount code.  Can I return it?

We’re sorry, but all discounted items are final sale.

I live internationally. Do you offer international shipping?

Yes, we ship worldwide.

You’re sold out of an item I want. Do you offer pre-orders or allow backorders? How do I know if you will restock it?

I’m sorry, but we do not offer pre-orders or backorders at this time. I restock continually, so keep checking back or sign up for a notification to email you when that item if back in stock (a link can be found on each product’s page).

Do you do custom orders?

Only on Quilts. View more information here.

I have a question that isn’t answered here?

Feel free to email us info@secondstitchtotheright.com